Order Cancellation

We accept order cancellation requests before the order has been shipped or entered production.

Orders canceled within 24 hours of purchase are eligible for a full refund.
Orders canceled after 24 hours may be subject to a reasonable processing or restocking fee depending on the order status and operational costs incurred.
Once an order has been shipped, it can no longer be canceled. However, eligible items may still be returned in accordance with our Return Policy below.

To request a cancellation, please contact us as soon as possible at support@rectua.com.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If you are not fully satisfied with your purchase due to product quality or sizing concerns, you may request a return within 30 days of delivery.

To be eligible for a return:

Items must be unused, unworn, unwashed, and undamaged
Items must be returned in their original packaging
Proof of purchase or order confirmation may be required

All return requests are reviewed in accordance with this Return & Refund Policy.

Non-Returnable Items

The following items are not eligible for return or refund:

Clearance or final sale items
Gift cards
Personalized or customized products
Items damaged through misuse or improper handling by the customer
Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

In certain situations, a reasonable restocking or return handling fee may apply depending on the condition of the returned item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@rectua.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, where applicable, provide a replacement, exchange, or refund at no additional cost to you.

Exchange Policy

We are happy to offer exchanges for eligible items.

If you would like to exchange an item for a different size, color, or replacement product, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer:

A replacement of equal value
A refund where applicable

Customers may be responsible for exchange shipping costs unless the exchange is due to a defective, damaged, or incorrect item.

Return Process

To initiate a return or exchange, please contact us at support@rectua.com.

Please do not return items without prior authorization from our customer support team.

After shipping your return package, please provide the tracking number to help us process your request efficiently.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Refund processing typically takes 5–10 business days depending on your financial institution

Please note that your bank or credit card provider may require additional time to post the refund to your account.

Delayed or Missing Refunds

If you have not received your refund after the expected processing period:

Recheck your bank account
Contact your credit card provider
Contact your bank regarding pending processing times

If you still have not received your refund, please contact us at:

support@rectua.com

Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us:
Email: support@rectua.com